Free Business Assessment
Services
Products
Articles
About Us
Get in Touch →

Free Business Assessment

Wondering how your business systems and processes compare to the other players in the industry? Introduce a bit about yourself and let us tell you how you stack up, and how we can help you optimize and scale.

Website

Step 1 of 17

How many employees work at your company?

1-1011-5051-200201-500More than 500

Which industry best describes your business?

ManufacturingWholesale & DistributionRetail & E-commerceProfessional ServicesHealthcareConstruction & PropertyFood & BeverageOther

How do you manage your finance and operations today?

Spreadsheets (Excel, Google Sheets)Entry-level accounting softwareLegacy / on-premise ERPCustom in-house systemA mix of several disconnected systemsNo system in place yet

How long does it take to see reliable numbers on how the business is performing?

Real-time dashboards, whenever I wantSame day, with a little effortA few days after month-endA week or more, hand-assembledHonestly? We mostly don't know

Which best describes your month-end closing?

Fast and automatedA few manual adjustmentsDays of manual consolidation and checkingA painful sprint, every monthWe don't really have a formal close

How much time do your teams spend re-entering data between systems, or from paper?

None, our systems share dataOccasionallyNoticeably, every dayIt's a significant drain

How would you describe your inventory situation?

We don't hold inventoryGenerally under controlOccasional stockouts or overstockStockouts and dead stock are regularWe can't see stock in real time

How are online orders, stock, and payments handled?

Skip this if you do not sell online.

We don't sell onlineFully synced between our store and ERPOnline orders are re-keyed into our ERP or accounting systemStock and payment status are checked manuallyMultiple stores or marketplaces, reconciled manually

How are your sales opportunities tracked?

A CRM, used consistentlyA CRM, but nobody updates itSpreadsheets that are always out of dateIn the sales team's heads and inboxes

How do you manage marketing campaigns and customer segments?

We don't run marketing campaignsEmail blasts or social posts, managed manuallySpreadsheets and contact listsA dedicated marketing toolWe can't tell which campaigns generate customers or revenue

How do customers reach your support team?

Ticketing system with SLAsEmail or WhatsApp, tracked manuallyCalls and messages to individualsWe don't track support requestsWe don't have a support function

How do you schedule and manage on-site or field work?

Skip this if your business does not send technicians or field staff to customer sites.

We don't do field workSpreadsheets, whiteboards, or phone callsShared calendars and emailA field service or scheduling toolWe can't see technician availability or job status in real time

How old is the system you currently rely on most?

Under 3 years, cloud-based3-7 years8+ years, but it works10+ years, on-premiseWe don't have one

If your business doubles in the next three years, what happens to your systems?

They'd handle itThey'd need significant upgradesThey're already struggling todayWe're expanding right now, new branches or entities

How is AI used in your business today?

Not at allIndividual productivity tools like ChatGPT or CopilotAI features inside some business softwareWe are actively deploying Copilot or AI agentsWe want to adopt AI but need a roadmap

How prepared are you for Malaysia's e-invoicing requirements?

Already compliantAware, haven't startedPartially preparedNot sure what's requiredNot applicable to us

Who should we follow up with?

Your answers are only used to prepare your assessment and for our team to follow up with you.

Full name

Work email

Company name (optional)

Contact number (optional)

I acknowledge that I have read and understood the Privacy Policy.

Here's your diagnosis

Your answers point most strongly to:

This is your on-the-spot assessment. If you'd like help acting on it, our team can help. A member of our sales team may also reach out to discuss next steps. Prefer to talk now? Email us at mlit@mlit.com.my.

Talk to our team Explore our services

ML IT Partners Sdn Bhd

Established in 1998, ML IT Partners helps organisations modernise and scale with Microsoft business applications. As a certified Microsoft Dynamics Partner, we bring nearly 30 years of experience delivering cloud-based ERP and CRM solutions, including Microsoft Dynamics 365 Business Central, Sales, Customer Service, Field Service, Contact Center, and Marketing. Through our ERP and CRM consulting, implementation, integration, and support services, we help businesses maximise their technology investments with solutions tailored to their operational needs. By combining proven industry expertise with Microsoft’s cloud platform, we enable organisations to improve operational efficiency, strengthen customer engagement, and achieve sustainable growth across Malaysia and beyond.

Contact

mlit@mlit.com.my
+603 9055 4843
Sri Petaling
KLCC

Quick Links

Free Business Assessment
Articles
About Us
Contact

Services

All Services
System Implementation
System Migration
Technical Support
External Integrations
User Training & Adoption
Custom Software

Products

All Products
Dynamics 365 Business Central
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Contact Center
Dynamics 365 Customer Insights
Unified E-Commerce Management
EFT File Export
E-Invoice Submission

Privacy Policy
Terms & Conditions

Chat with us