Possesses more than 10 years of experience in Microsoft Dynamics 365 CRM, Microsoft Power Platform, and enterprise application development, specialising in the design, implementation, and customisation of Microsoft business applications. As CRM Team Lead, he provides technical leadership across CRM projects, guiding development teams and ensuring the successful delivery of high-quality solutions. He has led the implementation of Microsoft Dynamics 365 Sales, Customer Service, and Field Service solutions across multiple industries, while developing custom applications, integrations, workflow automation, and platform extensions using Microsoft technologies and other mainstream programming languages. His combination of technical expertise and solution delivery experience enables organisations to streamline customer engagement processes and accelerate their digital transformation initiatives.